manuais Businesscom PLUS24

Businesscom PLUS24 Informações Técnicas (224 páginas)

Marca: Businesscom | Categoria: Telefones | Tamanho: 0.83 MB |

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Índice

Technician’s Guide

1

Contents

3

LINGO TECHNICIAN’S GUIDE

4

CONTENTS

4

Introduction

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About Lingo

6

INTRODUCTION 3

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ABOUT LINGO

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Planning the

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System Manager’s Guide

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Deciding how to answer calls

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PLANNING THE APPLICATION 9

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DECIDING HOW TO ANSWER CALLS

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PLANNING THE APPLICATION 11

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PLANNING THE APPLICATION 13

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PLANNING THE APPLICATION 15

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System Setup Worksheet

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Installing the

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Lingo’s power supply

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Telephone system requirements

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TELEPHONE SYSTEM REQUIREMENTS

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Wiring a single-line jack

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Testing the single-line ports

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TESTING THE SINGLE-LINE PORTS

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Setting up the

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SETTING UP THE APPLICATION 33

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Initializing the system

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Warning!

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SETTING UP THE APPLICATION 37

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Choosing how to handle calls

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SETTING UP THE APPLICATION 39

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CHOOSING HOW TO HANDLE CALLS

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Creating voice mailboxes

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SETTING UP THE APPLICATION 41

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CREATING VOICE MAILBOXES

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To add individual mailboxes

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Operator mailbox

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SETTING UP THE APPLICATION 45

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Using Lingo’s fax support

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Activating fax notification

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Setting system options

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Special dialing characters

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A.M. or 2 for P.M

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Protecting Lingo’s data

56

To set up database archiving

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If you forget your password

59

Learning call progress tones

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SETTING UP THE APPLICATION 57

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LEARNING CALL PROGRESS TONES

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SETTING UP THE APPLICATION 59

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Two modes for testing

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To learn the disconnect tone

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Handling unlearned tones

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Checking system information

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To check system information

71

Testing Lingo

72

SETTING UP THE APPLICATION 69

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TESTING LINGO

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SETTING UP THE APPLICATION 71

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Enhancing Lingo’s performance

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SETTING UP THE APPLICATION 73

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ENHANCING LINGO’S PERFORMANCE

77

Training the

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Training the system manager

80

TRAINING THE SYSTEM MANAGER

81

Maintenance

83

Remote Maintenance overview

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Support computer

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REMOTE MAINTENANCE 83

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Disabling the mouse

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ALT+LEFT SHIFT

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F10 repeatedly

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REMOTE MAINTENANCE 89

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F7 immediately (do not wait

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F1 to select

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Maintenance session

96

Ending a connection

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REMOTE MAINTENANCE 95

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To restore a system backup

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Transferring files

102

Task overview

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REMOTE MAINTENANCE 101

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TRANSFERRING FILES

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Managing files

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To view files

107

To make a directory

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Restarting Lingo remotely

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ALT+LEFT SHIFT to access the

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F8 to choose “Support Menu.”

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F3 to choose “Host Reboot.”

109

ENTER to confirm

109

F10 to exit

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REMOTE MAINTENANCE 107

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To turn off the billing log

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Troubleshooting

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Console overview

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System status

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Navigating with keys

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System manager’s screen

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Mailboxes

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Technician’s screen

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Call progress options

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Creating system

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Creating system reports

126

To create a report

127

To print a report

127

Viewing earlier reports

128

To view an earlier report

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Usage reports

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CREATING SYSTEM REPORTS 127

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USAGE REPORTS

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Call log

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CREATING SYSTEM REPORTS 129

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CALL LOG

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CREATING SYSTEM REPORTS 131

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Subscriber report

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Telephone

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Telephone system codes

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TELEPHONE SYSTEM CODES 135

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TELEPHONE SYSTEM CODES

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TELEPHONE SYSTEM CODES 137

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Changing system

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System Options Worksheet

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CHANGING SYSTEM OPTIONS 141

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SYSTEM OPTIONS WORKSHEET

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CHANGING SYSTEM OPTIONS 143

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CHANGING SYSTEM OPTIONS 145

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CHANGING SYSTEM OPTIONS 147

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CHANGING SYSTEM OPTIONS 149

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CHANGING SYSTEM OPTIONS 151

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CHANGING SYSTEM OPTIONS 153

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CHANGING SYSTEM OPTIONS 155

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CHANGING SYSTEM OPTIONS 157

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CHANGING SYSTEM OPTIONS 159

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CHANGING SYSTEM OPTIONS 161

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CHANGING SYSTEM OPTIONS 163

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CHANGING SYSTEM OPTIONS 165

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CHANGING SYSTEM OPTIONS 167

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CHANGING SYSTEM OPTIONS 169

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CHANGING SYSTEM OPTIONS 171

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CHANGING SYSTEM OPTIONS 173

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Quick Diagnostic Guide

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QUICK DIAGNOSTIC GUIDE

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TED Utility

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Using the TED Utility

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ENTER. Then

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TED commands

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TED UTILITY 187

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TED COMMANDS

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Using Lingo’s

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LED patterns for

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Normal operation

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Startup sequence

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STARTUP SEQUENCE

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Glossary

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GLOSSARY 201

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GLOSSARY 203

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VOICE MAILBOX

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VOICE NAME

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WAIT FOR RINGBACK

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INDEX 207

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INDEX 209

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INDEX 211

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INDEX 213

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INDEX 215

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INDEX 217

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INDEX 219

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Businesscom dispositivos

Telefones